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99.9%
Uptime Guarantee
Applicable to all servers and all
rackspace providers
By signing up for X9 Internet services or
by using any other means of subscription
including subscription via a third party,
a sales representative or channel partner,
you benefit from the present network and
power uptime guarantee if you are billed
directly by X9 Internet.
Who may benefit from this
guarantee?
The following guarantee is applicable to
the renewable services offered by X9
Internet which include a network
connection and bandwidth. All customers of
renewable services whose accounts are in
order with no unpaid balances are eligible
for the present guarantee.
Guarantee Terms
99.9% Network Uptime
X9 Internet guarantees 99.9% network
uptime for all customers who have ordered
a service which requires a network
connection.
100% Power Availability
X9 Internet offers a 100% electrical power
supply guarantee.
Why do some hosts advertise 100%
uptime?
There are three situations where a host
can boast a 100% uptime. They are:
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They
keep their main corporate website
on a cloud system or they run a
master and slave server set-up,
either which will continue
serving their website when there
is an outage or downtime. They
then sign up with public
monitoring providers who will
show a 100% uptime. However, we
view this as cheating, unless the
hosting service they provide is
also hosted on the same fail over
backup system. But sadly that
normally is not the case.
X9 Internet keeps its corporate
website on the same server
network from which it supplies
hosting service to its customers.
We have consistently maintained
an uptime of 99.95% or higher
over a period of each year.
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Another
case where a host can boast 100%
uptime is when they simply just
don't do any maintenance on their
servers whatsoever. And we all
know how buggy and sluggish our
PCs become over time when we
don't occasionally find and
remove the Trojans and Spyware
applications which find
themselves onto our PCs.
To ensure that our servers
perform trouble free, we
occasionally update and upgrade
applications and install security
patches, and this requires a
reboot. During such a reboot your
website will become unavailable
but you will not loose any email.
A reboot only takes a few minutes
and we normally do this work
between the 0200 and 0400
GMT.
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And
finally, some web hosts just lie
about their uptime.
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